Transportation Service Frequently Asked Questions

Where is Great Lakes' pipeline located?
The pipeline system extends from an interconnection with TransCanada Pipelines Limited at the Manitoba/Minnesota border, and traverses northern Minnesota and northern Wisconsin, and the upper and lower peninsulas of Michigan to reconnect with TransCanada at St. Clair, Michigan. A mainline extension in Michigan's Upper Peninsula connects with TransCanada at Sault Ste. Marie. Along the pipeline, Great Lakes also connects with pipelines serving the Midwest and Northeast U. S.



What other companies interconnect with Great Lakes?
. ANR Pipeline Company
  Minnesota Energy Resources Corp.
. Bluewater Gas Storage, LLC
. Consumers Energy Company
. Michigan Consolidated Gas Company
. Mid Michigan Gas Storage Company
. Midland Cogeneration Venture
. Northern Natural Gas Company
. Northwest Natural Gas of Cass County Inc.
. SEMCO Pipeline Company
. TransCanada Pipelines Limited
. Wisconsin Electric Power Company
. Wisconsin Public Service Corporation


How much gas does Great Lakes transport each day?
Great Lakes transports over 2.2 billion cubic feet of natural gas per day through 2,115 miles of high-pressure pipelines.



What services does Great Lakes offer?
. Firm Transportation
. Interruptible Transportation
. Backhaul Transportation
. Market Center Services (Parks and Loans) and Title Transfer Tracking
. Limited Firm Transportation (LFT) !



Does Great Lakes sell gas?
No, Great Lakes only transports natural gas.



Where are Great Lakes' offices located?
Great Lakes is headquartered in Houston, Texas, and has a regional office located in Troy, Michigan.



Who owns Great Lakes?
Great Lakes is jointly owned by TransCanada Corporation and TC Pipelines LP of Calgary, Alberta.



How do I request service on Great Lakes?
To request service on Great Lakes please call a Marketing Representative at (888) 275-3611. A Service Request Form may be required. The form can be downloaded from the Web site and the completed form can be faxed to (248) 205-7571.



Who do I contact for questions regarding requesting service?
Any questions regarding requesting service should be directed to a Marketing Representative at (888) 275-3611.



Who do I contact for questions regarding the contracting process?
Any questions regarding the contracting process can be directed to a Transportation Administration Representative at (888) 275-3611.



What is GLConnect?
GLConnect is Great Lakes' web-based system for shippers inputting their gas transactions. A complete list of GLConnect functions is listed below. 



How do I sign up to become a user on GLConnect?
Great Lakes requires every shipper accessing GLConnect to sign a GLConnect User Agreement. In addition, each individual user is required to sign a GLConnect Access Request for authorization to conduct business on behalf of that company. These forms can be downloaded from the Web site and the completed form can be faxed to (832) 320-5760 to the attention of Usman Khan.



What functions can I perform under GLConnect
. Nominations
. Confirmations
. Release Firm Capacity
. Bid on Available Capacity
. Electronic Contracting
. View Shipper Invoices
. View Shipper Imbalances & Gas Measurement Statements



How do I enter a bid on capacity?
To bid on capacity, shippers must have an GLConnect User Agreement in place and have authorization to bid on capacity on behalf of their company. Detailed bidding instructions are available, click here to view.



What is a Master Service Agreement and how do I request one?
A Master Service Agreement facilitates the online contracting for capacity release, eliminating the need for paper contracts. To request a blanket Master Service Agreement on Great Lakes please complete a Service Request Form. The form can be downloaded from the Web site and the completed form can be faxed to (832) 320-5760 to the attention of Contract Management.



How do I set up an agency relationship?
To establish an agency relationship Great Lakes requires shippers to complete an Agency Form Letter. The letter can be downloaded from the Web site and the completed form can be faxed to (832) 320-5760 to the attention of Contract Management.



How do I get approved for credit?
Prior to the commencement of transportation service on Great Lakes, a Credit Application must be completed by the shipper and Great Lakes' Credit Department must review and analyze the submitted data in accordance with the credit provision of Great Lakes' FERC Gas Tariff. In addition to the Credit Application, shippers need to attach their most recent financial information. The required items are as follows:
. Recent audited financial statements
. A copy of financial statements from the most recent period
. A copy of the shipper's most recent annual report to shareholders and Form 10-K, if applicable.
Any questions regarding credit should be directed to a Marketing Representative at (888) 275-3611.



How do I execute an Award Acknowledgment on-line?
To execute an Award Acknowledgement (electronic signature for transportation agreement), users must have an GLConnect Agreement in place and have authorization to contract on behalf of their company. Detailed Award Acknowledgement instructions are available, click here to view.



How do I nominate?
Nominations are submitted via GLConnect. A shipper must have a valid transportation or market center contract in order to nominate for service. All nominations are subject to the terms of Great Lakes' FERC Gas Tariff and to confirmation with the upstream and downstream interconnects.  Detailed instructions are available, click here to view.



Who do I contact for questions regarding entering a nomination?
Any questions regarding the nomination process should be directed to a Transportation Control Representative at (866) 454-7572.



How do I calculate Transporter's Use on my nomination?
When submitting a nomination via GLConnect the system will automatically calculate the quantity of Transporter Use gas required. Transporter's Use requirements are based on the distance of the nominated transportation path and the applicable Transporter's Use rates that change monthly. Detailed instructions are available, click here to view.


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