Great Lakes is dedicated and responsive to the communities in which we work and live. We maintain open channels of communication and encourage cooperation and a willingness to listen to ideas and concerns. Please visit our Frequently Asked Questions about Community Concerns or Frequently Asked Questions About Pipeline Construction to address issues you may have regarding these topics.
Memberships supported by Great Lakes
• Better Business Bureau
• Detroit Regional Chamber of Commerce
• Executive Women International
• Michigan Chamber of Commerce
• Minnesota Chamber of Commerce
• Troy Chamber of Commerce

Frequently Asked Questions About Community Concerns

How do you protect the public and the environment during daily operation of the pipeline?
Great Lakes takes the following steps to ensure that our pipeline remains a safe presence in your environment and community through all phases of operation:

Air Patrols: Fly-overs” of the pipeline are conducted to look for activity that might affect the line.

Environmental and Safety Training: Employees and contractors are trained to perform their work with the highest regard for protection of the environment and health.  Ongoing training programs provide them with continued information on the safe operation of our pipeline. Project-specific environmental training is provided in depth to ensure that all personnel involved in construction work comply with proper procedures.

Inspection and Ongoing Maintenance: Pipeline integrity is inspected by tools propelled through the inside of the pipeline by the gas stream.

Continuous Monitoring: Around-the-clock daily monitoring of gas flow and pressures is performed at a central control facility.

“One-Call” Systems: We participate in these alert systems in Michigan, Wisconsin and Minnesota. They provide a clearinghouse and notification center for contractors and other excavators to call to determine the exact location of our pipelines and other buried utilities in the area.  Always call 811 before starting any digging project.

Natural Gas as a Safe Fuel: Properly used, natural gas is a very safe fuel. Although it is flammable, natural gas is lighter than air. In the event of a leak on a natural gas transmission line, the escaping gas normally will dissipate into the air.

Safety Pledge: Your safety is our top priority. We are proud of our safety record and want to maintain it.  If you see emergency conditions, please call "911" and then our control center toll-free at 1-800-573-0640.  Non-emergency concerns can be directed to the following personnel:

Tracy Lawrence
Community Relations and ROW Agent
Troy, MI
(248) 205-7515

Tim M. Irons
Community Relations and ROW Coordinator
Duluth, Minnesota
(218) 733-3350


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Frequently Asked Questions About Pipeline Construction

How will I know if my land will be crossed?
If your property lies along the route of a proposed new pipeline, a Great Lakes’ representative will approach you before any work is begun. The representative will answer your questions and explain the work we will be doing. You will be advised that people will be entering your property to do archeological and other surveys in the corridor where the pipe is to be installed. These studies will help us determine the least environmentally disruptive location for the new pipeline.

How long will construction crews be on my land?
Typically, construction crews take six to eight weeks to construct each mile of pipeline, from clearing and grading to final clean-up. The time may vary according to weather conditions and the need for the crews to return to “tie-in” the pipeline at stream and road crossings.

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Frequently Asked Questions about the Community Investment Program

Great Lakes Gas Transmission Company's community investment program is currently on hold during the transition of the purchase with TransCanada.

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